Frequently Asked Questions

Everything you need to know about buying, financing, and owning your next vehicle.

Buying

Buying a Vehicle

Are your vehicles fully inspected before sale?

Yes — every vehicle passes a 128-point inspection covering mechanical, electrical, and cosmetic condition before it's listed.

Can I reserve a car online?

Yes, a £99 fully-refundable deposit reserves any vehicle for up to 7 days while you arrange viewing or finance.

Do you offer a test drive?

Absolutely — book a viewing and we'll have the vehicle ready, insured, and prepped for your test drive.

Finance

Finance

What's the difference between PCP and HP?

PCP offers lower monthly payments with an optional final balloon payment; HP has fixed payments leading to full ownership. See our Finance page for a full breakdown.

Will applying affect my credit score?

Checking your eligibility uses a soft search with no impact on your credit score. A hard search only happens if you proceed with a full application.

Warranty

Warranty

What does the standard warranty cover?

12 months covering engine, gearbox, and major components. Extended warranty options are available at checkout.

Can I use any garage for warranty repairs?

Warranty work should go through an approved network garage — we'll help you find the nearest one.

Delivery

Delivery

How long does nationwide delivery take?

Typically 3–5 working days from purchase, fully prepared, fuelled, and taxed.

What if the car isn't right when it arrives?

You have 7 days to arrange an exchange or return, no questions asked.

Deposits & Refunds

Deposits & Refunds

Is my online reservation deposit refundable?

Yes, fully refundable at any point before you complete the purchase.

How long do refunds take to process?

Refunds are processed within 3–5 working days back to your original payment method.